Resolved -
Greetings All,
We have been monitoring our services, and all appear to be stable at this time. We have moved the status of this incident to "Resolved." Again, we apologize for any inconvenience, and we appreciate your patience as we now work to deliver the Root Cause Analysis for this incident.
Best regards,
The Reltio Team
Apr 22, 15:54 PDT
Monitoring -
Greetings All,
Please be aware that the RDM tenant services are now operational, which means that the RDM tenants are able to populate lookup values as expected.
Separately, for the reported search issue related to the 361 environment, we have implemented a fix and are actively monitoring the situation.
We will continue providing updates as we continue monitoring all environments. Currently, 100% of Reltio Services in all environments are fully up and functional.
Regards,
The Reltio Team
Apr 22, 12:45 PDT
Update -
The RDM tenant service is now operational, which allows RDM tenants to populate lookup values as expected.
We continue working closely with the customers on restoring the lookup mappings in cases where unexpected unmapping has happened.
In parallel, we have identified distinct search-related scenarios impacting MDM tenants' ability to retrieve search results via API and UI, impacting several tenants on our 361.reltio.com environment. We are working on the resolution.
We will continue providing ongoing updates until the full resolution of these scenarios.
Apr 22, 10:19 PDT
Update -
Greetings all,
The RDM tenant service is now operational, which allows RDM tenants to populate lookup values as expected.
We continue working closely with the customers on restoring the lookup mappings in cases where unexpected unmapping has happened.
In parallel, we have identified distinct search-related scenarios impacting MDM tenants' ability to retrieve search results via API and UI, impacting several tenants on our 361.reltio.com environment. We are working on the resolution.
We will continue providing ongoing updates until the full resolution of these scenarios.
Apr 22, 09:26 PDT
Update -
Greetings all,
The RDM tenant service is now operational, this allows RDM tenants to populate lookup values as expected.
We continue working closely with the customers on restoring the lookup mappings in cases unexpected unmapping happened.
In parallel we have identified distinct search-related scenarios impacting MDM tenants' ability to retrieve search results via API and UI impacting several tenants on our 361.reltio.com environment, we are working on resolution, ETA is 30 min
We will continue providing ongoing updates until full resolution of these scenarios
Regards,
The Reltio Team
Apr 22, 07:38 PDT
Update -
Greeting all,
The RDM tenant service is now operational, this allows RDM tenants to populate lookup values as expected.
We continue working closely with the customers on restoring the lookup mappings in cases unexpected unmapping happened.
In parallel we have identified distinct search-related scenarios impacting MDM tenants' ability to retrieve search results via API and UI impacting several tenants on our 361.reltio.com environment, we are working on resolution, ETA is 30 min
We will continue providing ongoing updates until full resolution of these scenarios
Regards,
The Reltio Team
Apr 22, 07:07 PDT
Update -
Greetings All,
We found the solution and are working on it. We will keep updating the status page until the service is back to normal.
Regards,
The Reltio Team
Apr 22, 06:46 PDT
Update -
Greetings All,
We found the solution and are working on it. We will keep updating the status page until the service is back to normal.
Thanks for your patience as we fix this issue.
Apr 22, 04:51 PDT
Update -
Greetings Everyone,
The status remains the same. The solution has been identified, and we are currently actively implementing it. We will ensure that regular updates are provided via the status page until the service is completely restored.
Again, we genuinely appreciate your patience and understanding as we strive to resolve this issue.
Apr 21, 23:54 PDT
Update -
Greetings Everyone,
The solution has been identified, and we are currently actively implementing it. We will ensure that regular updates are provided via the status page until the service is completely restored.
Again, we genuinely appreciate your patience and understanding as we strive to resolve this issue.
Regards,
The Reltio Team
Apr 21, 15:34 PDT
Update -
Greetings Everyone,
The solution has been identified, and we are currently actively implementing it. We will ensure that regular updates are provided via the status page until the service is completely restored.
Again, we genuinely appreciate your patience and understanding as we strive to resolve this issue.
Regards,
The Reltio Team
Apr 21, 14:17 PDT
Update -
Greetings Everyone,
The solution has been identified, and we are currently actively implementing it. We will ensure that regular updates are provided via the status page until the service is completely restored.
Again, we genuinely appreciate your patience and understanding as we strive to resolve this issue.
Regards,
The Reltio Team
Apr 21, 13:21 PDT
Update -
Greetings all,
The solution has been identified, and we are currently actively implementing it. We will ensure that regular updates are provided via the status page until the service is completely restored.
We genuinely appreciate your patience and understanding as we strive to resolve this issue.
Regards,
The Reltio Team
Apr 21, 12:23 PDT
Update -
Greetings all,
We would like to inform you that the solution we have identified is currently being actively worked on. We will ensure that regular updates are provided on the status page until the service is completely restored.
We genuinely appreciate your patience and understanding as we strive to resolve this issue.
Regards,
The Reltio Team
Apr 21, 10:05 PDT
Update -
Greetings all,
We would like to inform you that the solution we have identified is currently being actively worked on. We will ensure that regular updates are provided on the status page until the service is completely restored.
We genuinely appreciate your patience and understanding as we strive to resolve this issue.
Regards,
The Reltio Team
Apr 21, 08:17 PDT
Update -
We would like to inform you that the solution we have identified is currently being worked on. We will ensure that regular updates are provided on the status page until the service is completely restored.
We genuinely appreciate your patience and understanding as we strive to resolve this issue.
Regards,
The Reltio Team
Apr 21, 07:45 PDT
Update -
Greetings All,
We want to let you know that the solution we identified is currently being worked on. We will make sure to provide regular updates on the status page until the service is fully restored.
We sincerely appreciate your patience and understanding as we endeavour to resolve this matter.
Regards,
The Reltio Team
Apr 21, 07:14 PDT
Update -
Greetings All,
We want to let you know that the solution we identified is currently being worked on. We will make sure to provide regular updates on the status page until the service is fully restored.
We sincerely appreciate your patience and understanding as we endeavour to resolve this matter.
Regards,
The Reltio Team
Apr 21, 06:00 PDT
Update -
Greetings All,
We want to let you know that the solution we identified is currently being worked on. We will make sure to provide regular updates on the status page until the service is fully restored.
We sincerely appreciate your patience and understanding as we endeavor to resolve this matter.
Regards,
The Reltio Team
Apr 21, 05:08 PDT
Identified -
Greetings All,
We would like to inform you that we have identified the issue and are presently engaged in implementing a solution. We will ensure that regular updates are provided on the status page until the service is completely restored.
We sincerely appreciate your patience and understanding as we endeavor to resolve this matter.
Regards,
The Reltio Team
Apr 21, 04:10 PDT
Update -
Greetings All,
We wish to inform you that we are actively collaborating with the relevant teams to address the Search Service issue, which is also impacting the RDM service. We will ensure that regular updates are provided on the status page until the service has been fully restored.
We appreciate your patience and understanding.
Regards,
The Reltio Team
Apr 21, 03:18 PDT
Update -
Greetings All,
We would like to inform you that our team is actively working to resolve the current incident and minimize its impact. Please rest assured that we are taking all necessary steps to restore full service as quickly as possible.
We will continue to provide regular updates on our status page until the issue is fully resolved.
Thank you for your patience and understanding.
Regards,
The Reltio Team
Apr 21, 03:12 PDT
Update -
Greetings All,
We would like to let you know that we are actively working on this incident to reduce its effects. We will provide regular updates on the status page until the service is completely restored.
Regards,
The Reltio Team
Apr 21, 02:15 PDT
Update -
Greetings All,
We wish to inform you that we are diligently addressing this incident to minimize its impact. We will ensure that regular updates are made available on the status page until the service has been fully restored.
Regards,
The Reltio Team
Apr 21, 01:38 PDT
Update -
Greetings All,
We are diligently addressing this incident to ascertain the root cause and will ensure that regular updates are provided on the status page until the service has been completely restored.
Regards,
The Reltio Team
Apr 21, 00:55 PDT
Investigating -
Greetings All,
At approximately 06:26 AM UTC, Reltio identified an issue affecting the Search service, which is affecting the RDM service as well. We have gathered the relevant teams and are actively working to restore the Search Service to normal operations. We will provide regular updates on the status page until the service is fully restored.
We appreciate your patience and understanding as we work to resolve this issue.
Regards,
The Reltio Team
Apr 21, 00:24 PDT