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  "incidents": [{"name":"Reminder: (US Region) Rate Limiting for Reltio Authentication Services","status":"scheduled","created_at":"2026-08-26T07:17:05.380-07:00","updated_at":"2026-08-26T07:17:05.459-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/ym6rlbxqxc69","scheduled_for":"2026-10-06T23:00:00.000-07:00","scheduled_until":"2026-10-07T01:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-26T07:17:05.372-07:00","reminder_intervals":null,"id":"yjm0ps0h4tdp","page_id":"5xwc1bn6ml75","incident_updates":[{"status":"scheduled","body":"Dear valued customer,\n\nWe are reaching out to inform you that Reltio is introducing rate limiting on authentication and token-generation services.\n\nAs part of our ongoing efforts to strengthen platform security and resilience, Reltio will apply rate limiting to authentication requests to the Reltio platform. Rate limiting is designed to help safeguard the authentication service from unusually high or anomalous request volumes that could affect service availability. Requests that generate unusually high authentication traffic from a single source may be throttled.\n\nWhy this change is being made:\n\nThis rate-limiting control is part of Reltio’s ongoing security-hardening program. It is intended to:\nProtect the authentication service from abusive or excessive request bursts.\nReduce the risk of overload and service degradation.\nImprove the resilience and availability of authentication services for all customers.\nPrevent a single source from consuming disproportionate authentication capacity.\n\nNext Steps:\nNo action is expected for customers following standard authentication practices.\nReltio will monitor authentication performance and customer impact closely during and after enablement.\nIf you anticipate unusually high authentication traffic or have questions about your integration pattern, please contact Reltio Customer Engineering.\n\nThank you for your cooperation as we introduce rate limiting to strengthen the security and resilience of the Reltio platform.\n\nBest regards,\nReltio","created_at":"2026-08-26T07:17:05.455-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T07:17:05.455-07:00","display_at":"2026-08-26T07:17:05.455-07:00","deliver_notifications":true,"tweet_id":null,"id":"hwwdp3hppyc4","incident_id":"yjm0ps0h4tdp","custom_tweet":null,"affected_components":[{"code":"7blwp28g06z1","name":"Global Authentication Service","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Global Authentication Service","created_at":"2021-10-29T18:39:26.226-07:00","updated_at":"2026-09-22T01:00:07.701-07:00","position":9,"description":null,"showcase":true,"start_date":"2021-10-01T00:00:00.000-07:00","id":"7blwp28g06z1","page_id":"5xwc1bn6ml75","group_id":null}]},{"name":"Reminder:  (EU Region) Rate Limiting for Reltio Authentication Services","status":"completed","created_at":"2026-08-26T07:15:27.582-07:00","updated_at":"2026-09-22T01:00:08.534-07:00","monitoring_at":null,"resolved_at":"2026-09-22T01:00:08.398-07:00","impact":"maintenance","shortlink":"https://stspg.io/4yv1jzx0myl3","scheduled_for":"2026-09-21T23:00:00.000-07:00","scheduled_until":"2026-09-22T01:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-21T22:00:38.054-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-26T07:15:27.572-07:00","reminder_intervals":null,"id":"nybsxtg6pb4x","page_id":"5xwc1bn6ml75","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-22T01:00:08.398-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T01:00:08.398-07:00","display_at":"2026-09-22T01:00:08.398-07:00","deliver_notifications":true,"tweet_id":null,"id":"f7y07n77kgvp","incident_id":"nybsxtg6pb4x","custom_tweet":null,"affected_components":[{"code":"7blwp28g06z1","name":"Global Authentication Service","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-21T23:00:07.416-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T23:00:07.416-07:00","display_at":"2026-09-21T23:00:07.416-07:00","deliver_notifications":true,"tweet_id":null,"id":"d86x96l7zs5t","incident_id":"nybsxtg6pb4x","custom_tweet":null,"affected_components":[{"code":"7blwp28g06z1","name":"Global Authentication Service","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-21T22:00:37.831-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T22:00:37.831-07:00","display_at":"2026-09-21T22:00:37.831-07:00","deliver_notifications":true,"tweet_id":null,"id":"2kzg8tg66w7k","incident_id":"nybsxtg6pb4x","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear valued customer,\n\nWe are reaching out to inform you that Reltio is introducing rate limiting on authentication and token-generation services.\n\nAs part of our ongoing efforts to strengthen platform security and resilience, Reltio will apply rate limiting to authentication requests to the Reltio platform. Rate limiting is designed to help safeguard the authentication service from unusually high or anomalous request volumes that could affect service availability. Requests that generate unusually high authentication traffic from a single source may be throttled.\n\nWhy this change is being made:\n\nThis rate-limiting control is part of Reltio’s ongoing security-hardening program. It is intended to:\nProtect the authentication service from abusive or excessive request bursts.\nReduce the risk of overload and service degradation.\nImprove the resilience and availability of authentication services for all customers.\nPrevent a single source from consuming disproportionate authentication capacity.\n\nNext Steps:\nNo action is expected for customers following standard authentication practices.\nReltio will monitor authentication performance and customer impact closely during and after enablement.\nIf you anticipate unusually high authentication traffic or have questions about your integration pattern, please contact Reltio Customer Engineering.\n\nThank you for your cooperation as we introduce rate limiting to strengthen the security and resilience of the Reltio platform.\n\nBest regards,\nReltio","created_at":"2026-08-26T07:15:27.680-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T07:15:27.680-07:00","display_at":"2026-08-26T07:15:27.680-07:00","deliver_notifications":true,"tweet_id":null,"id":"q9w52w8qkf9c","incident_id":"nybsxtg6pb4x","custom_tweet":null,"affected_components":[{"code":"7blwp28g06z1","name":"Global Authentication Service","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Global Authentication Service","created_at":"2021-10-29T18:39:26.226-07:00","updated_at":"2026-09-22T01:00:07.701-07:00","position":9,"description":null,"showcase":true,"start_date":"2021-10-01T00:00:00.000-07:00","id":"7blwp28g06z1","page_id":"5xwc1bn6ml75","group_id":null}]},{"name":"Incident Notification: GCP Infrastructure Disruption","status":"resolved","created_at":"2026-09-01T10:10:06.966-07:00","updated_at":"2026-09-01T12:35:04.115-07:00","monitoring_at":"2026-09-01T10:35:55.434-07:00","resolved_at":"2026-09-01T12:35:04.097-07:00","impact":"minor","shortlink":"https://stspg.io/sys53zzvfd73","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-01T10:10:06.959-07:00","reminder_intervals":null,"id":"4h7d334pr0sd","page_id":"5xwc1bn6ml75","incident_updates":[{"status":"resolved","body":"Greetings All,\n\nThis issue is resolved. \n\nGoogle Cloud has confirmed that the incident affecting our US-based MDM and RDM environments (us-central1 region) is fully resolved (details: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev). All services are operating normally, and monitoring has concluded.\n\nWe appreciate your patience and understanding throughout this incident.\n\nRegards,\nThe Reltio Team","created_at":"2026-09-01T12:35:04.097-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T12:35:04.097-07:00","display_at":"2026-09-01T12:35:04.097-07:00","deliver_notifications":true,"tweet_id":null,"id":"y63pjwj25tvf","incident_id":"4h7d334pr0sd","custom_tweet":null,"affected_components":[{"code":"9t8yn412nqbs","name":"US Cloud - UI","old_status":"operational","new_status":"operational"},{"code":"hvt9lw8c5w0s","name":"US Cloud - API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Greetings All,\n\nGoogle Cloud has confirmed that services have been restored, and our US-based MDM and RDM environments (us-central1 region) are fully operational (details: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev). We are continuing to actively monitor the situation to ensure continued stability and will provide a final update once monitoring is complete.\n\nWe appreciate your patience and understanding as we work to resolve this issue.\n\nRegards,\nThe Reltio Team","created_at":"2026-09-01T10:35:55.434-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T10:35:55.434-07:00","display_at":"2026-09-01T10:35:55.434-07:00","deliver_notifications":true,"tweet_id":null,"id":"dt2r3kl62k1w","incident_id":"4h7d334pr0sd","custom_tweet":null,"affected_components":[{"code":"9t8yn412nqbs","name":"US Cloud - UI","old_status":"degraded_performance","new_status":"operational"},{"code":"hvt9lw8c5w0s","name":"US Cloud - API","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Greetings All,\n\nAt approximately 9:37 AM UTC, Reltio identified an issue affecting our US-based MDM and RDM environments (us-central1 region), due to an ongoing Google Cloud Platform infrastructure incident (details: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev). We have gathered the relevant teams and are actively working to restore service to normal operations. We will provide regular updates on the status page until the service is fully restored.\n\nWe appreciate your patience and understanding as we work to resolve this issue.\n\nRegards,\nThe Reltio Team","created_at":"2026-09-01T10:22:25.887-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T10:22:25.887-07:00","display_at":"2026-09-01T10:22:25.887-07:00","deliver_notifications":true,"tweet_id":null,"id":"r2l087tvzwkj","incident_id":"4h7d334pr0sd","custom_tweet":null,"affected_components":[{"code":"9t8yn412nqbs","name":"US Cloud - UI","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hvt9lw8c5w0s","name":"US Cloud - API","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-09-01T10:21:14.169-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T10:21:14.169-07:00","display_at":"2026-09-01T10:21:14.169-07:00","deliver_notifications":true,"tweet_id":null,"id":"1vn6xjymf8h6","incident_id":"4h7d334pr0sd","custom_tweet":null,"affected_components":[{"code":"9t8yn412nqbs","name":"US Cloud - UI","old_status":"operational","new_status":"degraded_performance"},{"code":"hvt9lw8c5w0s","name":"US Cloud - API","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"Greetings All,\n\nAt approximately 9:37 AM UTC, Reltio identified an issue affecting our US-based MDM and RDM environments (us-central1 region), due to an ongoing Google Cloud Platform infrastructure incident (details: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev). We have gathered the relevant teams and are actively working to restore service to normal operations. We will provide regular updates on the status page until the service is fully restored.\n\nWe appreciate your patience and understanding as we work to resolve this issue.\n\nRegards,\nThe Reltio Team","created_at":"2026-09-01T10:17:34.962-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T10:17:34.962-07:00","display_at":"2026-09-01T10:17:34.962-07:00","deliver_notifications":true,"tweet_id":null,"id":"hw6k4rj4yvg9","incident_id":"4h7d334pr0sd","custom_tweet":null,"affected_components":[{"code":"9t8yn412nqbs","name":"US Cloud - UI","old_status":"operational","new_status":"operational"},{"code":"hvt9lw8c5w0s","name":"US Cloud - API","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-09-01T10:16:03.276-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T10:16:03.276-07:00","display_at":"2026-09-01T10:16:03.276-07:00","deliver_notifications":true,"tweet_id":null,"id":"dn2p03y095f8","incident_id":"4h7d334pr0sd","custom_tweet":null,"affected_components":[{"code":"9t8yn412nqbs","name":"US Cloud - UI","old_status":"operational","new_status":"operational"},{"code":"hvt9lw8c5w0s","name":"US Cloud - API","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"Greetings All,\n\nAt approximately 9:37 AM UTC, Reltio identified an issue affecting our US-based MDM and RDM environments (us-central1 region), due to an ongoing Google Cloud Platform infrastructure incident (details: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev). We have gathered the relevant teams and are actively working to restore service to normal operations. We will provide regular updates on the status page until the service is fully restored.\n\nWe appreciate your patience and understanding as we work to resolve this issue.\n\nRegards,\nThe Reltio Team","created_at":"2026-09-01T10:10:07.012-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T10:10:07.012-07:00","display_at":"2026-09-01T10:10:07.012-07:00","deliver_notifications":false,"tweet_id":null,"id":"zht0xtxjgz4c","incident_id":"4h7d334pr0sd","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"UI","created_at":"2021-10-29T16:12:59.199-07:00","updated_at":"2026-09-01T10:35:55.381-07:00","position":1,"description":null,"showcase":true,"start_date":"2021-11-12T00:00:00.000-08:00","id":"9t8yn412nqbs","page_id":"5xwc1bn6ml75","group_id":"yyg1j74yffhk"},{"status":"operational","name":"API","created_at":"2021-10-29T16:14:43.821-07:00","updated_at":"2026-09-01T10:35:55.398-07:00","position":2,"description":null,"showcase":true,"start_date":"2021-10-01T00:00:00.000-07:00","id":"hvt9lw8c5w0s","page_id":"5xwc1bn6ml75","group_id":"yyg1j74yffhk"}]},{"name":"Export jobs stuck in SCHEDULED status","status":"resolved","created_at":"2026-08-31T06:38:00.395-07:00","updated_at":"2026-08-31T10:45:27.028-07:00","monitoring_at":"2026-08-31T08:06:16.160-07:00","resolved_at":"2026-08-31T10:45:27.010-07:00","impact":"minor","shortlink":"https://stspg.io/yf0k8sbdzvnq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-31T06:38:00.377-07:00","reminder_intervals":null,"id":"wxj9mgbvgz4v","page_id":"5xwc1bn6ml75","incident_updates":[{"status":"resolved","body":"Greetings All,\n\nThis incident has been resolved. Export jobs are processing normally across US Cloud, Canada Cloud, and United Kingdom Cloud. \n\nThank you for your patience and understanding.\n\nRegards,\nThe Reltio Team","created_at":"2026-08-31T10:45:27.010-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-31T10:45:27.010-07:00","display_at":"2026-08-31T10:45:27.010-07:00","deliver_notifications":true,"tweet_id":null,"id":"htxdsk3ltkvs","incident_id":"wxj9mgbvgz4v","custom_tweet":null,"affected_components":[{"code":"xwklfy6vlkgd","name":"US Cloud - Export","old_status":"operational","new_status":"operational"},{"code":"qwv6bzc535tl","name":"Canada Cloud - Export","old_status":"operational","new_status":"operational"},{"code":"yrbv8t45lw7t","name":"United Kingdom Cloud - Export","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-08-31T08:44:01.630-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-31T08:44:01.630-07:00","display_at":"2026-08-31T08:44:01.630-07:00","deliver_notifications":true,"tweet_id":null,"id":"my8x49stfw6n","incident_id":"wxj9mgbvgz4v","custom_tweet":null,"affected_components":[{"code":"xwklfy6vlkgd","name":"US Cloud - Export","old_status":"degraded_performance","new_status":"operational"},{"code":"qwv6bzc535tl","name":"Canada Cloud - Export","old_status":"degraded_performance","new_status":"operational"},{"code":"yrbv8t45lw7t","name":"United Kingdom Cloud - Export","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Greetings All,\n\nWe have identified the cause of the issue affecting Export jobs stuck in SCHEDULED status and have applied a fix. Export jobs are now being picked up and processed as expected.\n\nWe are actively monitoring the environment further, thanks.\n\nRegards,\nThe Reltio Team","created_at":"2026-08-31T08:06:16.160-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-31T08:06:16.160-07:00","display_at":"2026-08-31T08:06:16.160-07:00","deliver_notifications":true,"tweet_id":null,"id":"rs0c53l745k4","incident_id":"wxj9mgbvgz4v","custom_tweet":null,"affected_components":[{"code":"xwklfy6vlkgd","name":"US Cloud - Export","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qwv6bzc535tl","name":"Canada Cloud - Export","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yrbv8t45lw7t","name":"United Kingdom Cloud - Export","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Greetings All,\n\nWe have identified the cause of the issue, and our team is actively working on implementing a fix. We will continue to provide updates as we make progress.\n\nThank you for your patience and understanding.\n\nRegards,\nThe Reltio Team","created_at":"2026-08-31T06:41:34.973-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-31T06:41:34.973-07:00","display_at":"2026-08-31T06:41:34.973-07:00","deliver_notifications":true,"tweet_id":null,"id":"n61m3x7zcpdr","incident_id":"wxj9mgbvgz4v","custom_tweet":null,"affected_components":[{"code":"xwklfy6vlkgd","name":"US Cloud - Export","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qwv6bzc535tl","name":"Canada Cloud - Export","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yrbv8t45lw7t","name":"United Kingdom Cloud - Export","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Greetings All,\n\nWe are currently investigating an issue affecting the Export jobs stuck in SCHEDULED status. Our team is actively working to identify the cause and restore normal processing. We will provide regular updates on the status page until the service is fully restored.\n\nWe appreciate your patience and understanding as we work to resolve this issue.\n\nRegards,\nThe Reltio Team","created_at":"2026-08-31T06:38:00.540-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-31T06:38:00.540-07:00","display_at":"2026-08-31T06:38:00.540-07:00","deliver_notifications":true,"tweet_id":null,"id":"v33pvbyj48mp","incident_id":"wxj9mgbvgz4v","custom_tweet":null,"affected_components":[{"code":"xwklfy6vlkgd","name":"US Cloud - Export","old_status":"operational","new_status":"degraded_performance"},{"code":"qwv6bzc535tl","name":"Canada Cloud - Export","old_status":"operational","new_status":"degraded_performance"},{"code":"yrbv8t45lw7t","name":"United Kingdom Cloud - Export","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Export","created_at":"2021-10-29T16:45:12.963-07:00","updated_at":"2026-08-31T08:44:01.568-07:00","position":5,"description":null,"showcase":true,"start_date":"2021-10-29T00:00:00.000-07:00","id":"xwklfy6vlkgd","page_id":"5xwc1bn6ml75","group_id":"yyg1j74yffhk"},{"status":"operational","name":"Export","created_at":"2021-11-07T18:31:07.017-08:00","updated_at":"2026-08-31T08:44:01.585-07:00","position":5,"description":null,"showcase":true,"start_date":"2021-11-07T00:00:00.000-07:00","id":"qwv6bzc535tl","page_id":"5xwc1bn6ml75","group_id":"dhv2993qz358"},{"status":"operational","name":"Export","created_at":"2021-11-07T18:34:52.344-08:00","updated_at":"2026-08-31T08:44:01.599-07:00","position":5,"description":null,"showcase":true,"start_date":"2021-10-31T00:00:00.000-07:00","id":"yrbv8t45lw7t","page_id":"5xwc1bn6ml75","group_id":"x2f7b8zmkb6k"}]},{"name":"[na03-test \u0026 na03-dev] Experiencing Dataload and RIH recipes failures","status":"resolved","created_at":"2026-08-21T06:12:50.392-07:00","updated_at":"2026-08-23T00:32:43.653-07:00","monitoring_at":"2026-08-21T07:49:36.000-07:00","resolved_at":"2026-08-23T00:32:43.635-07:00","impact":"minor","shortlink":"https://stspg.io/cl1q90408j8p","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-21T06:12:50.379-07:00","reminder_intervals":null,"id":"83yn0334rjw7","page_id":"5xwc1bn6ml75","incident_updates":[{"status":"resolved","body":"Greetings All,\n\nThe issue causing Dataload and RIH recipe failures in the NA03-Test and NA03-Dev environments has been fully resolved. The root cause was identified as request throttling (HTTP 429) due to simultaneous request limits being reached. A fix was implemented and the service has been stable during the monitoring period.\n\nAll affected services are now operating normally. No further action is required.\n\nThank you for your patience and understanding.\n\nRegards,\nThe Reltio Team","created_at":"2026-08-23T00:32:43.635-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-23T00:32:43.635-07:00","display_at":"2026-08-23T00:32:43.635-07:00","deliver_notifications":false,"tweet_id":null,"id":"n44vwj9tvjfv","incident_id":"83yn0334rjw7","custom_tweet":null,"affected_components":[{"code":"jb5tjj5kd45x","name":"US Cloud - Reltio Integration Hub","old_status":"operational","new_status":"operational"},{"code":"tnzxsjl1p9y8","name":"US Healthcare Cloud - Reltio Integration Hub","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Greetings All,\n\nWe successfully implemented a fix for the issue. Our team is closely monitoring the service to ensure stability and normal operations. If any further actions are required, we will notify you immediately\n\nThank you for your patience and understanding\n\nRegards,\nThe Reltio Team","created_at":"2026-08-21T07:49:36.019-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-21T07:51:25.336-07:00","display_at":"2026-08-21T07:49:36.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"1pttq22yy209","incident_id":"83yn0334rjw7","custom_tweet":null,"affected_components":[{"code":"jb5tjj5kd45x","name":"US Cloud - Reltio Integration Hub","old_status":"degraded_performance","new_status":"operational"},{"code":"tnzxsjl1p9y8","name":"US Healthcare Cloud - Reltio Integration Hub","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Greetings All,\n\nWe have identified the issue, and our team is actively working on implementing a fix. We will continue to provide updates as we make progress.\n\nThank you for your patience and understanding\n\nRegards,\nThe Reltio Team","created_at":"2026-08-21T06:44:44.227-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-21T06:44:44.227-07:00","display_at":"2026-08-21T06:44:44.227-07:00","deliver_notifications":true,"tweet_id":null,"id":"gy047z1lz442","incident_id":"83yn0334rjw7","custom_tweet":null,"affected_components":[{"code":"jb5tjj5kd45x","name":"US Cloud - Reltio Integration Hub","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"tnzxsjl1p9y8","name":"US Healthcare Cloud - Reltio Integration Hub","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Greetings All,\n\nWe are currently investigating an issue causing recipe failures in the NA03-Test and NA03-Dev environments. Our team is actively working to identify the cause and restore normal processing. We will provide further updates as the investigation progresses.\n\nRegards,\nThe Reltio Team","created_at":"2026-08-21T06:12:50.486-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-21T06:12:50.486-07:00","display_at":"2026-08-21T06:12:50.486-07:00","deliver_notifications":true,"tweet_id":null,"id":"6ws3zbgfhvjb","incident_id":"83yn0334rjw7","custom_tweet":null,"affected_components":[{"code":"jb5tjj5kd45x","name":"US Cloud - Reltio Integration Hub","old_status":"operational","new_status":"degraded_performance"},{"code":"tnzxsjl1p9y8","name":"US Healthcare Cloud - Reltio Integration Hub","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Reltio Integration Hub","created_at":"2024-06-14T09:07:04.712-07:00","updated_at":"2026-08-21T07:49:35.959-07:00","position":12,"description":null,"showcase":true,"start_date":"2024-06-14T00:00:00.000-07:00","id":"jb5tjj5kd45x","page_id":"5xwc1bn6ml75","group_id":"yyg1j74yffhk"},{"status":"operational","name":"Reltio Integration Hub","created_at":"2024-06-14T09:07:26.765-07:00","updated_at":"2026-08-21T07:49:35.978-07:00","position":12,"description":null,"showcase":true,"start_date":"2024-06-14T00:00:00.000-07:00","id":"tnzxsjl1p9y8","page_id":"5xwc1bn6ml75","group_id":"bjc69lhl4txf"}]},{"name":"Reminder: Upcoming Maintenance supporting Reltio Authentication","status":"completed","created_at":"2026-07-23T06:39:22.554-07:00","updated_at":"2026-08-19T00:00:14.003-07:00","monitoring_at":null,"resolved_at":"2026-08-19T00:00:13.376-07:00","impact":"maintenance","shortlink":"https://stspg.io/jqnxzljyd6xr","scheduled_for":"2026-08-18T23:00:00.000-07:00","scheduled_until":"2026-08-19T00:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-18T22:00:26.657-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-23T06:39:22.546-07:00","reminder_intervals":null,"id":"py7vskl3cmzn","page_id":"5xwc1bn6ml75","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-19T00:00:13.376-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T00:00:13.376-07:00","display_at":"2026-08-19T00:00:13.376-07:00","deliver_notifications":true,"tweet_id":null,"id":"gtchgghv5yxk","incident_id":"py7vskl3cmzn","custom_tweet":null,"affected_components":[{"code":"7blwp28g06z1","name":"Global Authentication Service","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-18T23:00:07.392-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T23:00:07.392-07:00","display_at":"2026-08-18T23:00:07.392-07:00","deliver_notifications":true,"tweet_id":null,"id":"x08rlxtv4vmn","incident_id":"py7vskl3cmzn","custom_tweet":null,"affected_components":[{"code":"7blwp28g06z1","name":"Global Authentication Service","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-18T22:00:26.434-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T22:00:26.434-07:00","display_at":"2026-08-18T22:00:26.434-07:00","deliver_notifications":true,"tweet_id":null,"id":"stgpk4s1ry1m","incident_id":"py7vskl3cmzn","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Reltio will perform planned infrastructure maintenance to upgrade the platform supporting Reltio Authentication.\nAs part of this maintenance, we will transition traffic to updated infrastructure using a DNS cutover. This upgrade ensures these services continue to run on a fully supported and secure platform.\n\nWhere: All Reltio environments\n\nImpact:  There is no impact to system availability, data integrity or configurations.\n\nThank you for your cooperation.\nBest regards,\nReltio Team","created_at":"2026-07-23T06:39:22.627-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T06:39:22.627-07:00","display_at":"2026-07-23T06:39:22.627-07:00","deliver_notifications":true,"tweet_id":null,"id":"vq8kpsxpmbqj","incident_id":"py7vskl3cmzn","custom_tweet":null,"affected_components":[{"code":"7blwp28g06z1","name":"Global Authentication Service","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Global Authentication Service","created_at":"2021-10-29T18:39:26.226-07:00","updated_at":"2026-09-22T01:00:07.701-07:00","position":9,"description":null,"showcase":true,"start_date":"2021-10-01T00:00:00.000-07:00","id":"7blwp28g06z1","page_id":"5xwc1bn6ml75","group_id":null}]},{"name":"Reminder: Upcoming Maintenance supporting Reltio Console","status":"completed","created_at":"2026-07-23T06:37:56.561-07:00","updated_at":"2026-08-18T00:00:09.136-07:00","monitoring_at":null,"resolved_at":"2026-08-18T00:00:09.000-07:00","impact":"maintenance","shortlink":"https://stspg.io/ml7nps7r8wvb","scheduled_for":"2026-08-17T23:00:00.000-07:00","scheduled_until":"2026-08-18T00:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-17T22:00:24.677-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-23T06:37:56.552-07:00","reminder_intervals":null,"id":"9t3br0fms22q","page_id":"5xwc1bn6ml75","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-18T00:00:09.000-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T00:00:09.000-07:00","display_at":"2026-08-18T00:00:09.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"dpzgzl7718f2","incident_id":"9t3br0fms22q","custom_tweet":null,"affected_components":[{"code":"5ps623g54h01","name":"Global Tenant Application Console","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-17T23:00:07.290-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-17T23:00:07.290-07:00","display_at":"2026-08-17T23:00:07.290-07:00","deliver_notifications":true,"tweet_id":null,"id":"jrtdd282dh3f","incident_id":"9t3br0fms22q","custom_tweet":null,"affected_components":[{"code":"5ps623g54h01","name":"Global Tenant Application Console","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-17T22:00:24.425-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-17T22:00:24.425-07:00","display_at":"2026-08-17T22:00:24.425-07:00","deliver_notifications":true,"tweet_id":null,"id":"ltmbl9vmpr7p","incident_id":"9t3br0fms22q","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Reltio will perform planned infrastructure maintenance to upgrade the platform supporting Reltio Console.\nAs part of this maintenance, we will transition traffic to updated infrastructure using a DNS cutover. This upgrade ensures these services continue to run on a fully supported and secure platform.\n\nWhere: All Reltio environments\n\nImpact:  There is no impact to system availability, data integrity or configurations.\n\nThank you for your cooperation.\nBest regards,\nReltio Team","created_at":"2026-07-23T06:37:56.644-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T06:37:56.644-07:00","display_at":"2026-07-23T06:37:56.644-07:00","deliver_notifications":true,"tweet_id":null,"id":"np8m8l8jnfjk","incident_id":"9t3br0fms22q","custom_tweet":null,"affected_components":[{"code":"5ps623g54h01","name":"Global Tenant Application Console","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Global Tenant Application Console","created_at":"2023-02-24T13:33:23.763-08:00","updated_at":"2026-08-18T00:00:08.055-07:00","position":12,"description":"Tenant Application Console","showcase":true,"start_date":"2023-02-24T00:00:00.000-08:00","id":"5ps623g54h01","page_id":"5xwc1bn6ml75","group_id":null}]},{"name":"[euprod-01] Degradation of DVF Function","status":"resolved","created_at":"2026-08-07T00:59:09.344-07:00","updated_at":"2026-08-07T01:57:54.885-07:00","monitoring_at":"2026-08-07T01:14:08.861-07:00","resolved_at":"2026-08-07T01:55:48.000-07:00","impact":"none","shortlink":"https://stspg.io/582xd0y3vkxh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-07T00:59:09.332-07:00","reminder_intervals":null,"id":"rrtcklzh63wj","page_id":"5xwc1bn6ml75","incident_updates":[{"status":"resolved","body":"Hi Team, \n\nWe are pleased to inform you that the issue has been resolved, and we have verified that all services are operating correctly. The DVF-related services are fully functional.\n\nWe appreciate your patience and understanding during this process.\n\nRegards,\nThe Reltio Team","created_at":"2026-08-07T01:55:48.755-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T01:57:54.871-07:00","display_at":"2026-08-07T01:55:48.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"9m4cvt9tz8wn","incident_id":"rrtcklzh63wj","custom_tweet":null,"affected_components":[{"code":"8cs9sx3rwd51","name":"European Union Cloud - Life Cycle Actions","old_status":"degraded_performance","new_status":"operational"},{"code":"cw0hmj1mzkgy","name":"European Union Cloud - Data Validation Functions","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Hi Team, \n\nWe have resolved the issue, and we are confirming that all services are functional.\nWe will continue to monitor the situation.\n\nRegards\nReltio Team","created_at":"2026-08-07T01:14:08.861-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T01:14:08.861-07:00","display_at":"2026-08-07T01:14:08.861-07:00","deliver_notifications":true,"tweet_id":null,"id":"j4n335s6bpcg","incident_id":"rrtcklzh63wj","custom_tweet":null,"affected_components":[{"code":"k68hf8tdpgls","name":"Asia Pacific Cloud - API","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"Hi Team,\n\nWe have identified the issue and are now actively working towards a resolution.\n\nWe will provide another update shortly.","created_at":"2026-08-07T01:08:38.977-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T01:08:38.977-07:00","display_at":"2026-08-07T01:08:38.977-07:00","deliver_notifications":true,"tweet_id":null,"id":"k98s5fn4n54t","incident_id":"rrtcklzh63wj","custom_tweet":null,"affected_components":[{"code":"k68hf8tdpgls","name":"Asia Pacific Cloud - API","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Hi Team,\n\nWe are currently observing degradation in the DVF function and are actively investigating the issue. We will provide further updates as we have more information.\n\nRegards\nReltio Team","created_at":"2026-08-07T00:59:09.454-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T00:59:09.454-07:00","display_at":"2026-08-07T00:59:09.454-07:00","deliver_notifications":true,"tweet_id":null,"id":"tzqlmzqxks7d","incident_id":"rrtcklzh63wj","custom_tweet":null,"affected_components":[{"code":"8cs9sx3rwd51","name":"European Union Cloud - Life Cycle Actions","old_status":"operational","new_status":"degraded_performance"},{"code":"cw0hmj1mzkgy","name":"European Union Cloud - Data Validation Functions","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Life Cycle Actions","created_at":"2024-07-30T16:43:17.620-07:00","updated_at":"2026-08-07T01:55:48.682-07:00","position":15,"description":null,"showcase":true,"start_date":"2024-02-01T00:00:00.000-08:00","id":"8cs9sx3rwd51","page_id":"5xwc1bn6ml75","group_id":"035cfts2p9lt"},{"status":"operational","name":"Data Validation Functions","created_at":"2024-07-30T16:43:58.187-07:00","updated_at":"2026-08-07T01:55:48.716-07:00","position":16,"description":null,"showcase":true,"start_date":"2024-02-01T00:00:00.000-08:00","id":"cw0hmj1mzkgy","page_id":"5xwc1bn6ml75","group_id":"035cfts2p9lt"}]},{"name":"[Reminder]: Upcoming Hazelcast Migration for Development Environments","status":"completed","created_at":"2026-06-15T11:40:22.719-07:00","updated_at":"2026-07-07T05:00:11.868-07:00","monitoring_at":null,"resolved_at":"2026-07-07T05:00:11.479-07:00","impact":"maintenance","shortlink":"https://stspg.io/bbrrpvtcq13x","scheduled_for":"2026-07-07T01:00:00.000-07:00","scheduled_until":"2026-07-07T05:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-07T00:00:35.564-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-15T11:40:22.712-07:00","reminder_intervals":null,"id":"m7w602w23pwc","page_id":"5xwc1bn6ml75","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-07T05:00:11.479-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-07T05:00:11.479-07:00","display_at":"2026-07-07T05:00:11.479-07:00","deliver_notifications":true,"tweet_id":null,"id":"w0lykcp6482b","incident_id":"m7w602w23pwc","custom_tweet":null,"affected_components":[{"code":"f78f9gyclwm5","name":"Global Collaboration Service","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-07T01:00:10.370-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-07T01:00:10.370-07:00","display_at":"2026-07-07T01:00:10.370-07:00","deliver_notifications":true,"tweet_id":null,"id":"pl9cknsp21b1","incident_id":"m7w602w23pwc","custom_tweet":null,"affected_components":[{"code":"f78f9gyclwm5","name":"Global Collaboration Service","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-07T00:00:35.336-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-07T00:00:35.336-07:00","display_at":"2026-07-07T00:00:35.336-07:00","deliver_notifications":true,"tweet_id":null,"id":"5862n6jfs955","incident_id":"m7w602w23pwc","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Hello,\n\nWe want to inform you about an upcoming maintenance activity in development environments (across APAC, EU and Americas) related to Hazelcast as part of our ongoing security and platform improvement initiatives.\n\nWhat:\nWe will upgrade Hazelcast clusters used by development environments from Hazelcast version 4.x to Hazelcast version 5.x.\nDuring this activity, Hazelcast clients will be moved from the current cluster to the upgraded cluster. Data replication will run during the migration to help maintain data consistency.\n\nWhat does this mean for you?\nNo impact to existing workflows or processes is expected.\nThe upgrade will happen seamlessly, and no action is required.\nWhile we do not anticipate any disruption, we recommend monitoring your workflows and reporting any unexpected behavior.\n\nIf you have any questions, please contact your CSM or our Customer Engineering team\n\nThank you for your cooperation.\n\nBest regards,\nReltio Team","created_at":"2026-06-15T11:40:22.787-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T11:40:22.787-07:00","display_at":"2026-06-15T11:40:22.787-07:00","deliver_notifications":true,"tweet_id":null,"id":"fbwm81195vyv","incident_id":"m7w602w23pwc","custom_tweet":null,"affected_components":[{"code":"f78f9gyclwm5","name":"Global Collaboration Service","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Global Collaboration Service","created_at":"2023-03-17T08:20:45.393-07:00","updated_at":"2026-07-07T05:00:09.953-07:00","position":13,"description":null,"showcase":true,"start_date":"2023-03-17T00:00:00.000-07:00","id":"f78f9gyclwm5","page_id":"5xwc1bn6ml75","group_id":null}]},{"name":"Intermittent connectivity issue affecting the RDM services","status":"resolved","created_at":"2026-06-24T02:19:03.322-07:00","updated_at":"2026-06-24T07:33:39.729-07:00","monitoring_at":"2026-06-24T03:11:05.044-07:00","resolved_at":"2026-06-24T07:33:39.710-07:00","impact":"major","shortlink":"https://stspg.io/x89cj5xwv2b0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-24T02:19:03.311-07:00","reminder_intervals":null,"id":"frsj610mbmlh","page_id":"5xwc1bn6ml75","incident_updates":[{"status":"resolved","body":"Greetings All,\n\nWe have confirmed that the implemented fix has successfully restored the service to normal operations. This incident is now resolved.\nThank you for your patience and understanding throughout this process.\n\nRegards,\nThe Reltio Team","created_at":"2026-06-24T07:33:39.710-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T07:33:39.710-07:00","display_at":"2026-06-24T07:33:39.710-07:00","deliver_notifications":true,"tweet_id":null,"id":"d01td1lrmt30","incident_id":"frsj610mbmlh","custom_tweet":null,"affected_components":[{"code":"1nfx1dnm30sy","name":"US Cloud - Reference Data Management (RDM) Service","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-06-24T03:14:08.132-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T03:14:08.132-07:00","display_at":"2026-06-24T03:14:08.132-07:00","deliver_notifications":true,"tweet_id":null,"id":"4zk8by7bp8s2","incident_id":"frsj610mbmlh","custom_tweet":null,"affected_components":[{"code":"1nfx1dnm30sy","name":"US Cloud - Reference Data Management (RDM) Service","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"Greetings All,\nOur team is actively working on implementing the fix and we are currently monitoring the environment to ensure the services remain stable. We will continue to keep you informed and share further updates as progress is made\nRegards,\nThe Reltio Team","created_at":"2026-06-24T03:11:05.044-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T03:11:05.044-07:00","display_at":"2026-06-24T03:11:05.044-07:00","deliver_notifications":true,"tweet_id":null,"id":"3hm8f66d18hg","incident_id":"frsj610mbmlh","custom_tweet":null,"affected_components":[{"code":"1nfx1dnm30sy","name":"US Cloud - Reference Data Management (RDM) Service","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"Greetings All,\nOur team is actively working on implementing the fix and is making every effort to resolve the issue as quickly as possible. We will continue to keep you informed and share further updates as progress is made\nRegards,\nThe Reltio Team","created_at":"2026-06-24T03:05:57.796-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T03:05:57.796-07:00","display_at":"2026-06-24T03:05:57.796-07:00","deliver_notifications":true,"tweet_id":null,"id":"mvt673vjj5zd","incident_id":"frsj610mbmlh","custom_tweet":null,"affected_components":[{"code":"1nfx1dnm30sy","name":"US Cloud - Reference Data Management (RDM) Service","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Greetings All,\n\nAt approximately  06:57 AM UTC, Reltio identified an issue affecting the RDM services with respect to the ongoing GCP outgae. We have gathered the relevant teams and are actively working to restore the RDM services to normal operations. We will provide regular updates on the status page until the service is fully restored.\n\nWe appreciate your patience and understanding as we work to resolve this issue.\n\nRegards,\nThe Reltio Team","created_at":"2026-06-24T02:19:03.415-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T02:21:31.419-07:00","display_at":"2026-06-24T12:27:03.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"zvr6l5lb21t4","incident_id":"frsj610mbmlh","custom_tweet":null,"affected_components":[{"code":"1nfx1dnm30sy","name":"US Cloud - Reference Data Management (RDM) Service","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Reference Data Management (RDM) Service","created_at":"2024-07-30T15:43:30.652-07:00","updated_at":"2026-06-24T03:14:08.078-07:00","position":16,"description":null,"showcase":true,"start_date":"2024-02-01T00:00:00.000-08:00","id":"1nfx1dnm30sy","page_id":"5xwc1bn6ml75","group_id":"yyg1j74yffhk"}]},{"name":"[Reminder]Reltio Data Loader Planned Maintenance Notification – 21 June 2026","status":"completed","created_at":"2026-06-15T11:57:44.467-07:00","updated_at":"2026-06-21T17:05:10.010-07:00","monitoring_at":null,"resolved_at":"2026-06-21T17:05:09.953-07:00","impact":"maintenance","shortlink":"https://stspg.io/8sq4p8y3nkh0","scheduled_for":"2026-06-21T17:00:00.000-07:00","scheduled_until":"2026-06-21T17:05:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-06-21T16:00:11.996-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-15T11:57:44.431-07:00","reminder_intervals":null,"id":"sp4yh0cn9xsq","page_id":"5xwc1bn6ml75","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-06-21T17:05:09.953-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-21T17:05:09.953-07:00","display_at":"2026-06-21T17:05:09.953-07:00","deliver_notifications":true,"tweet_id":null,"id":"51yk448t2xnv","incident_id":"sp4yh0cn9xsq","custom_tweet":null,"affected_components":[{"code":"13t08mmcvwbw","name":"US Cloud - Dataload","old_status":"under_maintenance","new_status":"operational"},{"code":"vys6zpx6cdrk","name":"US Healthcare Cloud - Dataload","old_status":"under_maintenance","new_status":"operational"},{"code":"dsvy55rl0693","name":"European Union Cloud - Dataload","old_status":"under_maintenance","new_status":"operational"},{"code":"m9976jxyn6cm","name":"Asia Pacific Cloud - Dataload","old_status":"under_maintenance","new_status":"operational"},{"code":"m2t71d5b27yr","name":"Canada Cloud - Dataload","old_status":"under_maintenance","new_status":"operational"},{"code":"1c170c1fr7gk","name":"United Kingdom Cloud - Dataload","old_status":"under_maintenance","new_status":"operational"},{"code":"x25tmfh9mn4l","name":"US Financial Services Cloud - Dataload","old_status":"under_maintenance","new_status":"operational"},{"code":"wmv96qyf5ngz","name":"China Cloud - Dataload","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-06-21T17:00:07.478-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-21T17:00:07.478-07:00","display_at":"2026-06-21T17:00:07.478-07:00","deliver_notifications":true,"tweet_id":null,"id":"7k5dhz7p0w4y","incident_id":"sp4yh0cn9xsq","custom_tweet":null,"affected_components":[{"code":"13t08mmcvwbw","name":"US Cloud - Dataload","old_status":"operational","new_status":"under_maintenance"},{"code":"vys6zpx6cdrk","name":"US Healthcare Cloud - Dataload","old_status":"operational","new_status":"under_maintenance"},{"code":"dsvy55rl0693","name":"European Union Cloud - Dataload","old_status":"operational","new_status":"under_maintenance"},{"code":"m9976jxyn6cm","name":"Asia Pacific Cloud - Dataload","old_status":"operational","new_status":"under_maintenance"},{"code":"m2t71d5b27yr","name":"Canada Cloud - Dataload","old_status":"operational","new_status":"under_maintenance"},{"code":"1c170c1fr7gk","name":"United Kingdom Cloud - Dataload","old_status":"operational","new_status":"under_maintenance"},{"code":"x25tmfh9mn4l","name":"US Financial Services Cloud - Dataload","old_status":"operational","new_status":"under_maintenance"},{"code":"wmv96qyf5ngz","name":"China Cloud - Dataload","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-06-21T16:00:11.699-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-21T16:00:11.699-07:00","display_at":"2026-06-21T16:00:11.699-07:00","deliver_notifications":true,"tweet_id":null,"id":"glp6bqnnz5gp","incident_id":"sp4yh0cn9xsq","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Hello,\n\nAs communicated in email subject [Reltio Data Loader Planned Maintenance Notification – 21 June 2026], \nas  part of our continued efforts to enhance performance and reliability, Reltio will be carrying out planned maintenance for the Reltio Data Loader. During this maintenance period all running jobs will continue to run without any impact. Only new jobs will not be able to trigger.\n\nAction Required:\n\nIf you have any scheduled jobs to start at this maintenance window it needs to be delayed by ~ 5 mins. \nIf you have any questions, please contact your CSM or our Customer Engineering team\n\nThank you for your cooperation.\n\nBest regards,\nReltio Team","created_at":"2026-06-15T11:57:44.546-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T11:57:44.546-07:00","display_at":"2026-06-15T11:57:44.546-07:00","deliver_notifications":true,"tweet_id":null,"id":"484szhp88466","incident_id":"sp4yh0cn9xsq","custom_tweet":null,"affected_components":[{"code":"13t08mmcvwbw","name":"US Cloud - Dataload","old_status":"operational","new_status":"operational"},{"code":"vys6zpx6cdrk","name":"US Healthcare Cloud - Dataload","old_status":"operational","new_status":"operational"},{"code":"dsvy55rl0693","name":"European Union Cloud - Dataload","old_status":"operational","new_status":"operational"},{"code":"m9976jxyn6cm","name":"Asia Pacific Cloud - Dataload","old_status":"operational","new_status":"operational"},{"code":"m2t71d5b27yr","name":"Canada Cloud - Dataload","old_status":"operational","new_status":"operational"},{"code":"1c170c1fr7gk","name":"United Kingdom Cloud - Dataload","old_status":"operational","new_status":"operational"},{"code":"x25tmfh9mn4l","name":"US Financial Services Cloud - Dataload","old_status":"operational","new_status":"operational"},{"code":"wmv96qyf5ngz","name":"China Cloud - Dataload","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dataload","created_at":"2021-10-29T16:47:39.918-07:00","updated_at":"2026-06-21T17:05:09.560-07:00","position":3,"description":null,"showcase":true,"start_date":"2021-10-20T00:00:00.000-07:00","id":"13t08mmcvwbw","page_id":"5xwc1bn6ml75","group_id":"yyg1j74yffhk"},{"status":"operational","name":"Dataload","created_at":"2021-10-29T16:48:05.803-07:00","updated_at":"2026-06-21T17:05:09.614-07:00","position":3,"description":null,"showcase":true,"start_date":"2021-10-29T00:00:00.000-07:00","id":"vys6zpx6cdrk","page_id":"5xwc1bn6ml75","group_id":"bjc69lhl4txf"},{"status":"operational","name":"Dataload","created_at":"2021-10-29T18:38:49.322-07:00","updated_at":"2026-06-21T17:05:09.652-07:00","position":3,"description":null,"showcase":true,"start_date":"2021-10-29T00:00:00.000-07:00","id":"dsvy55rl0693","page_id":"5xwc1bn6ml75","group_id":"035cfts2p9lt"},{"status":"operational","name":"Dataload","created_at":"2021-11-07T18:15:49.140-08:00","updated_at":"2026-06-21T17:05:09.726-07:00","position":3,"description":null,"showcase":true,"start_date":"2021-11-07T00:00:00.000-07:00","id":"m9976jxyn6cm","page_id":"5xwc1bn6ml75","group_id":"9tg7dlj54y70"},{"status":"operational","name":"Dataload","created_at":"2021-11-07T18:32:16.662-08:00","updated_at":"2026-06-21T17:05:09.761-07:00","position":3,"description":null,"showcase":true,"start_date":"2021-10-31T00:00:00.000-07:00","id":"m2t71d5b27yr","page_id":"5xwc1bn6ml75","group_id":"dhv2993qz358"},{"status":"operational","name":"Dataload","created_at":"2021-11-07T18:36:05.841-08:00","updated_at":"2026-06-21T17:05:09.816-07:00","position":3,"description":null,"showcase":true,"start_date":"2021-10-31T00:00:00.000-07:00","id":"1c170c1fr7gk","page_id":"5xwc1bn6ml75","group_id":"x2f7b8zmkb6k"},{"status":"operational","name":"Dataload","created_at":"2021-11-11T18:30:32.061-08:00","updated_at":"2026-06-21T17:05:09.846-07:00","position":3,"description":null,"showcase":true,"start_date":"2021-11-11T00:00:00.000-08:00","id":"x25tmfh9mn4l","page_id":"5xwc1bn6ml75","group_id":"nkz5k40vvr87"},{"status":"operational","name":"Dataload","created_at":"2024-07-30T15:04:35.885-07:00","updated_at":"2026-06-21T17:05:09.877-07:00","position":3,"description":null,"showcase":true,"start_date":"2024-06-01T00:00:00.000-07:00","id":"wmv96qyf5ngz","page_id":"5xwc1bn6ml75","group_id":"s4cw1jbvmgpz"}]}]
}