Service degradation affecting multiple Reltio components

Incident Report for Reltio

Resolved

Greetings All,

The performance issues affecting multiple Reltio services due to the Google Cloud Platform (GCP) incident have been fully resolved.

As of approximately 11:13 PM UTC, most of GCP Products have fully recovered and only some select GCP products are affected. In order to see real-time updates regarding the Google Cloud Platform incident, please see Google Cloud Platform's incident page:
https://status.cloud.google.com/

All impacted Reltio services—including Search, Data Loader, and Activity Log—have since recovered and are now operating normally.

We thank you all for your understanding and patience throughout the outage.

Posted Jun 12, 2025 - 16:28 PDT

Monitoring

Greetings All,

At approximately 7:41 pm UTC, the Google GCP team found the cause and implemented a mitigation plan. All the impacted services are recovering now, you may experience some general latency slowness, but our services are returning to normal again.

Our team is closely monitoring the Reltio services that are impacted by the Google GCP incident to ensure stability and normal operations. If any further actions are required, we will notify you immediately.

For real-time updates, please refer to the official status page:
https://status.cloud.google.com/

Thank you for your continued patience.

Regards,
The Reltio Team

Posted Jun 12, 2025 - 13:37 PDT

Investigating

We're currently experiencing performance issues affecting several components of our platform.

The primary services impacted are:

GCP ES (UI and API search/export): experiencing significant latency, with multi-second delays

Data Loader: currently unable to load job lists or initiate new jobs

In addition, AuditLog, History Storage, and LCA may also be experiencing reduced performance.

These issues are likely related to the ongoing outages reported by Google Cloud Platform (GCP) and Cloudflare.

For real-time updates, please refer to the official status pages:
https://www.cloudflarestatus.com/
https://status.cloud.google.com/

We sincerely appreciate your patience and understanding as we work to restore full service.

Posted Jun 12, 2025 - 12:01 PDT

This incident affected: US Cloud (Dataload, Search, Activity Log) and US Healthcare Cloud (Dataload, Search, Activity Log).