In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 2023 - 22:00 PDT
Mar 24, 2023 - 22:00 PDT
Update - Dear Customers,
We have added the below environments to the list and are now updating all the RDM tenants at the same time.
Here are the additional environments and their associated wave:
1st Wave - Friday, March 24, 2023, 1:00 am ET / 5:00 am GMT:
https://dev-h360.reltio.com/
https://na02-test.reltio.com/
4th wave - Friday, March 31, 2023, 1:00 am ET / 5:00 am GMT:
RDM tenants in all environments and regions
5th wave - Saturday, April 1, 2023, 1:00 am ET / 5:00 am GMT:
https://na02-prod.reltio.com/
6th wave - Sunday, April 2, 2023, 1:00 am ET / 5:00 am GMT:
https://dev.reltio.com/
Just a reminder that this is only affecting the Workflow Service. The Estimated Duration is 2 hours per day, starting from the start time for each wave.
For a full list of all the affected environments, please see the main announcement here https://status.reltio.com/incidents/kqkfc2lkvvr0
Thank you,
Reltio
We have added the below environments to the list and are now updating all the RDM tenants at the same time.
Here are the additional environments and their associated wave:
1st Wave - Friday, March 24, 2023, 1:00 am ET / 5:00 am GMT:
https://dev-h360.reltio.com/
https://na02-test.reltio.com/
4th wave - Friday, March 31, 2023, 1:00 am ET / 5:00 am GMT:
RDM tenants in all environments and regions
5th wave - Saturday, April 1, 2023, 1:00 am ET / 5:00 am GMT:
https://na02-prod.reltio.com/
6th wave - Sunday, April 2, 2023, 1:00 am ET / 5:00 am GMT:
https://dev.reltio.com/
Just a reminder that this is only affecting the Workflow Service. The Estimated Duration is 2 hours per day, starting from the start time for each wave.
For a full list of all the affected environments, please see the main announcement here https://status.reltio.com/incidents/kqkfc2lkvvr0
Thank you,
Reltio
Scheduled - What: Backend databases for the Workflow services will be upgraded to the latest version in multiple waves. On the Last wave we will also upgrade the Collaboration Service for all environments during last wave.
Estimated Duration: 2 hours per day starting from the start time for each wave
Impact: During this time, Workflow service operations will be unavailable. Reading/Creating/Updating/Closing Workflow Tasks won’t be possible during the specific time period.
Why: Backend databases have to be upgraded
Who is affected: All users and 3rd-party services using Workflow-related features (Tasks, Inbox, Workflow API, etc)
Action: Look at the When/Where details to determine which wave impacts your tenants. There is no additional action you need to take before or after these upgrades.
When/Where:
1st Wave - Friday, March 24, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://eu-test.reltio.com
https://eu-dev.reltio.com
https://mpe-01.reltio.com
https://test-h360.reltio.com
https://dev-h360.reltio.com/
https://na02-test.reltio.com/
2nd wave - Saturday, March 25, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://mpe-02.reltio.com
https://ap-360.reltio.com
https://ap-dev.reltio.com
https://ap-test.reltio.com
3rd wave - Sunday, March 26, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://geu-dev.reltio.com
https://eu-360.reltio.com
https://geu-360.reltio.com
https://geu-prod.reltio.com
https://geu-test.reltio.com
4th wave - Friday, March 31, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
RDM tenants for all environments and regions
5th wave - Saturday, April 1, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://prod-h360.reltio.com
https://na02-prod.reltio.com
6th wave - Sunday, April 2, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://mpe-03.reltio.com
https://gus-trial.reltio.com
https://eu-dev.reltio.com
https://eu-dev.reltio.com
https://dev.reltio.com
https://test.reltio.com
https://360.reltio.com
https://361.reltio.com
https://test-usg.reltio.com
https://prod-usg.reltio.com
Estimated Duration: 2 hours per day starting from the start time for each wave
Impact: During this time, Workflow service operations will be unavailable. Reading/Creating/Updating/Closing Workflow Tasks won’t be possible during the specific time period.
Why: Backend databases have to be upgraded
Who is affected: All users and 3rd-party services using Workflow-related features (Tasks, Inbox, Workflow API, etc)
Action: Look at the When/Where details to determine which wave impacts your tenants. There is no additional action you need to take before or after these upgrades.
When/Where:
1st Wave - Friday, March 24, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://eu-test.reltio.com
https://eu-dev.reltio.com
https://mpe-01.reltio.com
https://test-h360.reltio.com
https://dev-h360.reltio.com/
https://na02-test.reltio.com/
2nd wave - Saturday, March 25, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://mpe-02.reltio.com
https://ap-360.reltio.com
https://ap-dev.reltio.com
https://ap-test.reltio.com
3rd wave - Sunday, March 26, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://geu-dev.reltio.com
https://eu-360.reltio.com
https://geu-360.reltio.com
https://geu-prod.reltio.com
https://geu-test.reltio.com
4th wave - Friday, March 31, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
RDM tenants for all environments and regions
5th wave - Saturday, April 1, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://prod-h360.reltio.com
https://na02-prod.reltio.com
6th wave - Sunday, April 2, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://mpe-03.reltio.com
https://gus-trial.reltio.com
https://eu-dev.reltio.com
https://eu-dev.reltio.com
https://dev.reltio.com
https://test.reltio.com
https://360.reltio.com
https://361.reltio.com
https://test-usg.reltio.com
https://prod-usg.reltio.com
About This Site
Please use the below mapping from tenant URLs to specific cloud dashboards:
US Cloud : 361 | test | dev | mpe-03 | prod-usg | test-usg
US Healthcare Cloud: prod-h360 | test-h360 | dev-h360 | na02-prod | na02-test
US Financial Services Cloud A: 361 | test | dev | mpe-03 | prod-usg | test-usg
US Financial Services Cloud B: prod-h360 | test-h360 | dev-h360 | na02-prod | na02-test
European Union Cloud: eu-360 | mpe-01 | eu-dev | eu-test | geu-prod | geu-test | geu-dev
Asia Pacific Cloud: ap-360 | mpe-02 | ap-dev | ap-test
Canada Cloud: gca-prod | gca-test
United Kingdom Cloud: guk-prod | guk-test | guk-dev
US Cloud
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Under Maintenance
UI
Operational
API
Operational
Dataload
Operational
Data Storage
Operational
Export
Operational
Search
Operational
Queues
Operational
Activity Log
Operational
Matching Service
Operational
Workflow API
Under Maintenance
SFDC Connector Service
?
Operational
US Healthcare Cloud
?
Under Maintenance
UI
Operational
API
Operational
Dataload
Operational
Data Storage
Operational
Export
Operational
Search
Operational
Queues
Operational
Activity Log
Operational
Matching Service
Operational
Workflow API
Under Maintenance
SFDC Connector Service
?
Operational
US Financial Services Cloud
?
Under Maintenance
UI
Operational
API
Operational
Dataload
Operational
Data Storage
Operational
Export
Operational
Search
Operational
Queues
Operational
Activity Log
Operational
Matching Service
Operational
Workflow API
Under Maintenance
SFDC Connector Service
?
Operational
European Union Cloud
?
Under Maintenance
UI
Operational
API
Operational
Dataload
Operational
Data Storage
Operational
Export
Operational
Search
Operational
Queues
Operational
Activity Log
Operational
Matching Service
Operational
Workflow API
Under Maintenance
Asia Pacific Cloud
?
Under Maintenance
UI
Operational
API
Operational
Dataload
Operational
Data Storage
Operational
Export
Operational
Search
Operational
Queues
Operational
Activity Log
Operational
Matching Service
Operational
Workflow API
Under Maintenance
Canada Cloud
?
Under Maintenance
UI
Operational
API
Operational
Dataload
Operational
Data Storage
Operational
Export
Operational
Search
Operational
Queues
Operational
Activity Log
Operational
Matching Service
Operational
Workflow API
Under Maintenance
United Kingdom Cloud
?
Under Maintenance
UI
Operational
API
Operational
Dataload
Operational
Data Storage
Operational
Export
Operational
Search
Operational
Queues
Operational
Activity Log
Operational