We are pleased to inform you that the issue has been resolved. We are closely monitoring the health of the tenant and working on identifying the root cause of the issue to prevent it from happening again in the future.
We apologize for any inconvenience this may have caused you and thank you for your patience while we worked to fix the problem.
Posted Feb 29, 2024 - 22:16 PST
Monitoring
Hello All,
The issue is now resolved and will continue to monitor the results.
Kind regards, Reltio
Posted Feb 29, 2024 - 17:58 PST
Identified
Hello All,
The issue has been identified and a fix is being implemented.
Kind regards, Reltio
Posted Feb 29, 2024 - 16:26 PST
Update
Hello All,
We are still actively investigating the performance degradation with the Global Address Cleanse service. Please be aware that your services will not be impacted if you are a customer utilizing CASS or SERP. We will continue to keep everyone updated on the status of this issue.
Kind regards, Reltio
Posted Feb 29, 2024 - 15:42 PST
Investigating
Hello All,
We have identified that our Cleanse Service is experiencing a degradation of performance at the moment we are investigating the cause and working on a solution. We apologize for any inconvenience this may be causing.