Reltio Workflow Service backend databases will be upgraded to the latest version
Scheduled Maintenance Report for Reltio
Completed
The scheduled maintenance has been completed.
Posted Apr 02, 2023 - 22:00 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 24, 2023 - 22:00 PDT
Update
Dear Customers,

We have added the below environments to the list and are now updating all the RDM tenants at the same time.

Here are the additional environments and their associated wave:
1st Wave - Friday, March 24, 2023, 1:00 am ET / 5:00 am GMT:
https://dev-h360.reltio.com/
https://na02-test.reltio.com/

4th wave - Friday, March 31, 2023, 1:00 am ET / 5:00 am GMT:
RDM tenants in all environments and regions

5th wave - Saturday, April 1, 2023, 1:00 am ET / 5:00 am GMT:
https://na02-prod.reltio.com/

6th wave - Sunday, April 2, 2023, 1:00 am ET / 5:00 am GMT:
https://dev.reltio.com/

Just a reminder that this is only affecting the Workflow Service. The Estimated Duration is 2 hours per day, starting from the start time for each wave.

For a full list of all the affected environments, please see the main announcement here https://status.reltio.com/incidents/kqkfc2lkvvr0

Thank you,
Reltio
Posted Mar 17, 2023 - 14:29 PDT
Scheduled
What: Backend databases for the Workflow services will be upgraded to the latest version in multiple waves. On the Last wave we will also upgrade the Collaboration Service for all environments during last wave.

Estimated Duration: 2 hours per day starting from the start time for each wave

Impact: During this time, Workflow service operations will be unavailable. Reading/Creating/Updating/Closing Workflow Tasks won’t be possible during the specific time period.

Why: Backend databases have to be upgraded

Who is affected: All users and 3rd-party services using Workflow-related features (Tasks, Inbox, Workflow API, etc)

Action: Look at the When/Where details to determine which wave impacts your tenants. There is no additional action you need to take before or after these upgrades.

When/Where:

1st Wave - Friday, March 24, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://eu-test.reltio.com
https://eu-dev.reltio.com
https://mpe-01.reltio.com
https://test-h360.reltio.com
https://dev-h360.reltio.com/
https://na02-test.reltio.com/

2nd wave - Saturday, March 25, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://mpe-02.reltio.com
https://ap-360.reltio.com
https://ap-dev.reltio.com
https://ap-test.reltio.com

3rd wave - Sunday, March 26, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://geu-dev.reltio.com
https://eu-360.reltio.com
https://geu-360.reltio.com
https://geu-prod.reltio.com
https://geu-test.reltio.com

4th wave - Friday, March 31, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
RDM tenants for all environments and regions

5th wave - Saturday, April 1, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://prod-h360.reltio.com
https://na02-prod.reltio.com

6th wave - Sunday, April 2, 2023 1:00 am ET / 5:00 am GMT - Workflow Service that works with:
https://mpe-03.reltio.com
https://gus-trial.reltio.com
https://eu-dev.reltio.com
https://eu-dev.reltio.com
https://dev.reltio.com
https://test.reltio.com
https://360.reltio.com
https://361.reltio.com
https://test-usg.reltio.com
https://prod-usg.reltio.com
Posted Mar 16, 2023 - 08:37 PDT
This scheduled maintenance affected: US Cloud (Workflow API), US Healthcare Cloud (Workflow API), US Financial Services Cloud (Workflow API), European Union Cloud (Workflow API), Asia Pacific Cloud (Workflow API), Canada Cloud (Workflow API), and United Kingdom Cloud (Workflow API).